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Virtual Events

Architects of Delight

Sep 30, 2021
2:00 PM - 3:00 PM EST
  • Speaker Matthew Guarini VP & Sr. Research Director

  • Speaker Mukesh Mirchandani VP of Global Field Solution Engineering

Architects of Delight

Thursday, September 30 | 2:00 PM ET


What You Will Learn In This Webinar:

Companies that put their customer’s needs above everything else, find themselves on top.

However, the pandemic has exposed cracks in even the most mature customer service organizations, where high contact volumes and low staffing levels took a toll on customer interactions.

As a technology leader, your opportunity is to provide ways to improve how your company can support customers. Customer service is one of the most critical touchpoints for your company’s customer engagement. And your mandate is to deliver technology that creates service experiences that build loyalty and drive revenue growth.

In this webinar featuring Forrester, we share insights on the IT leader’s role in:

  • Leveraging technology to increase customer delight and reduce service load
  • Improving the resilience and agility of customer service operations
  • Ensuring the continual innovation in the customer experience

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